Service Desk | Customer Support

I offer high-quality customer support and administrative services tailored to meet the unique needs of your business. With a focus on efficiency, professionalism, and customer satisfaction, my services include:

• Customer Support:

  • Handling customer inquiries via phone, em4il, and live chat
  • Resolving issues, providing information, and ensuring positive customer experiences
  • Troubleshooting technical problems and offering solutions
  • Maintaining customer records and managing follow-ups

• Administrative Support:

  • Managing schedules, appointments, and calendar events
  • Data entry, document management, and filing
  • Preparing reports, presentations, and other business documents
  • Assisting with invoicing, bookkeeping, and order processing

• General Business Support:

  • Managing communication and correspondence (em4ils, phone calls, etc.)
  • Organizing meetings and virtual events
  • Research, content creation, and social media management

  • System Configuration:

    • Configuring servers, workstations, and network devices
    • Installing and setting up operating systems and software
    • Optimizing system performance and ensuring smooth operation

  • Office 365 & Active Directory (AD):

    • Office 365 setup, management, and integration with Active Directory
    • User account management, group policies, and access controls
    • Configuring em4il, calendars, and collaboration tools for teams
    • Seamless migration to Office 365 from legacy systems

  • Security Solutions:

    • Implementing and managing firewalls, VPNs, and encryption protocols
    • Security audits and vulnerability assessments
    • Designing and enforcing security policies, including multi-factor authentication
    • Incident response and proactive threat detection

  • IT Support & Maintenance:

    • Providing ongoing support for IT systems and troubleshooting issues
    • Ensuring system updates, patching, and backup management
    • Documenting IT processes and creating manuals for internal teams

With a strong background in customer service and administrative roles, I am dedicated to helping businesses streamline their processes, enhance customer relationships, and improve operational efficiency. Let me help you focus on growing your business while I take care of the support and administrative tasks!