I have ten years experience in the hospitality industry. Being in the hospitality industry has taught me diverse skills and developed a can do attitude, problem solver, great leader and a team member. Trainings and cross exposure to another departments is one of the major learning perks in this industry. Wherein i learned the professional way of talking to the guests in an accommodating, friendly yet in professional manners. Part of my job is to be in the reception, and i have deal a lot telephone calls from pleasant to an irate guests, which I have handled effortlessly. Constant trainings and appraisals helps a lot. Being in the industry, it makes the specific person a salesman/woman. Selling the brand, the services of the hotel through communicating with the guests either over the phone, which telemarketing plays a major role, or talking to the guest/s up close and personal. I have done telemarketing, selling the spa services (massages), recreation services and gym membership. Administrative works such as replying to emails from the supplier or inquiring or outsourcing new products for the business, doing daily sales reports, daily inventory, and theres the end of the month reports and inventory. I have also an experience as a personal secretary for a LIFE insurance which pretty much answers calls answering inquiries about the life insurance products, preparing life insurance proposals according to the clients details, making itineraries for the Area Director, taking notes, typing correspondence. I am well versed with Microsoft office tools, internet savvy.