Social Media Manager|Virtual Reception

Social Media Management

• Account setup and optimization for Instagram, Facebook, LinkedIn, and X

• Monthly content calendars, post ideas, and basic copywriting

• Hashtag research, posting, and community engagement (comments, replies, DMs)

• Basic analytics reports: reach, engagement, and content performance

Virtual Receptionist / Virtual Assistant

• Handling WhatsApp and social media messages for businesses

• Managing emails, basic inquiry responses, and forwarding important messages

• Appointment scheduling, reminders, and follow‑ups

• Maintaining simple CRM or Excel/Google Sheets records

Customer Support

• Responding to customer queries via chat, email, or social media

• Handling FAQs, product information, and basic troubleshooting

• Escalating complex issues to the client team with clear notes

• Maintaining response time and tone guidelines to protect brand reputation