Helping brands stay visible, responsive, and customer‑friendly—every day, on every channel.
Results‑driven Social Media Manager and Customer Support Specialist with 3+ years of experience helping brands grow online and deliver 5‑star customer experiences. Skilled in managing Instagram, Facebook, LinkedIn, and other platforms, creating content, handling DMs, and responding to customer queries in a friendly, professional way. Comfortable working as a virtual receptionist, managing WhatsApp, email, and call‑based communication, scheduling, and follow‑ups for busy founders and small businesses.
With a background in Agriculture and Horticulture plus certifications in digital marketing and Generative AI, capable of understanding niche industries and using AI tools to speed up content creation and customer support workflows. Open to long‑term collaborations, remote roles, and both hourly and fixed‑price projects.
Work Terms
Hours of operation
Standard working hours: Monday to Friday, 10:00 AM to 6:00 PM IST.
Messages received outside these hours will be replied to on the next working day, except for pre‑agreed urgent support.
Weekend or late‑evening work can be arranged in advance and may be billed at a higher rate.
Payment terms
Billing model:
Monthly retainer for Social Media Management packages.
Weekly or monthly billing for Virtual Receptionist services.
Hourly billing for Customer Support blocks (pre‑booked hours).
Invoices & due dates:
For ongoing packages, invoices are raised in advance for the upcoming period.
Payment terms: due within 5–10 days of invoice, as agreed with the client.
Work for new clients may start after receiving a 30–50% advance for the first month or project.
Late or missed payments:
Work may be paused if payment is delayed beyond the agreed due date.
Preferred communication
Main channels:
Email and WhatsApp Business for daily coordination and updates.
Loom or short voice notes (optional) for explaining processes or updates.
Response time:
Typical reply window: within 12–24 hours during working days.
For urgent issues, clients can mark the message as “Urgent” on WhatsApp or email for priority handling.
Communication style
Professional, polite, and solution‑oriented, with clear and concise messages.
Client‑centric language that matches the brand’s tone (formal, friendly, or coaching style) as per guidelines shared.
Regular, simple updates on tasks completed, pending items, and any inputs needed from the client.
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