I am a T-shaped marketer who likes to solve problems through my natural curiosity, customer centric mindfulness and detail-oriented approach that allows companies to innovate and thrive. With extensive experience in customer engagement strategies, customer experience design thinking, relationship and loyalty marketing I can help any company deliver great business outcomes. I specialise in marketing retention and revenue growth with a track record in achieving business KPIs through implementing key marketing strategies across product and services markets. A highly motivated and committed leader, driven by a passion for success and excellence with diverse experience in Retail and Telecom sectors. Specialties: Design Thinking, Customer Experience Design, Digital Marketing, CRM, Marketing Strategy, Loyalty and Retention, Integrated Omni-Channel Communications, Analytics, Negotiation, Stakeholder Management, Strategy and Planning, Influencing, Project Management, Partnership Management.