Transformation entails the set of activities required from an organization to stay afloat in the marketplace and position itself for success. I provide assistance in every step of the program: - Strategy: defining the baseline, business case, sourcing strategy, new operating model, roadmap and quick wins; - Design: as-is/to-be process design, governance & service management structure, change management design, communications approach; - Build: detailed process design, technology implementation, competency model, workforce training, cutover strategy, contingency planning; - Deploy: new organization and process deployment, reporting mechanisms, change management measurements, continuous improvement, track benefits