Ms. Heydecker created an entirely new candidate experience which reduced the number of unaccepted offers to less than 2%. She created a new trainee welcome kit, standardized interview questions, interview scoring rubric, candidate experience survey, and improved hiring process. Decreased attrition from 72% to 24% in one year. She also developed a complete update of trainee courseware: scoring rubrics, assessments, worksheets, and presentations while decreasing the duration of programming by 50% to get trainees onto the work floor in 4 weeks. An ideal mentor, she pushed continuous innovation within the company by personally delivering leadership development training and acting as chief mentor for all internal startups testing several business models for expanding services and markets.