Hi there, I am a Microsoft Level 2 Technical Customer Support Specialist with experience on troubleshooting technical issues and concerns for clients and customers. I also have the skills in explaining and dissecting complex technical issues for ease of understanding. Overall, I am your "goto" guy to deliver exceptional customer service(s) to your clients and customers within the stipulated SLA via remote session on calls, chat, and email with a perfect communication etiquette. Some of my skillsets and expertise include: • Ability to handle Inbound, Outbound, Chat, and Email Support • Highly proficient in English (Speaking, Writing, Reading, and Listening) • Fantastic communication skills (Email, chat, and phone) • Great attention to details • Ability to work under tight and short schedules •Great probing skills for troubleshooting technical issues • Proficient in Microsoft suite applications, Zoom, Teams, Google calendar, Outlook, etc.