Results-driven Customer Service and Operations Leader with over 15 years of experience in the BPO/Call Center industry. Expertise in customer service management, technical support, operations oversight, and IT helpdesk support. Adept at leading high-performing teams, optimizing processes, and delivering exceptional customer experiences across voice, chat, e mail, and back-office operations. Skilled in e-commerce operations, including drop shipping, order fulfilment, and the use of platforms like Shopify, Salesforce, Intercom and Zendesk. Recognized for exceptional problem-solving, analytical abilities, and a proven track record of operational excellence in fast-paced, high-volume environments.