Customer Support and Operations Leader with 15+ years of experience managing global remote teams in customer service, food delivery logistics, SaaS support, eCommerce, and insurance operations. Proven track record in improving SLA compliance, optimizing workflows, reducing escalations, and driving team productivity across voice, chat, and email support channels.
Experienced in team leadership, ticket lifecycle management, service delivery coordination, and partner/vendor support for US, AU, and EU-based companies. Adept at managing distributed teams while maintaining high CSAT and operational efficiency in fast-paced environments.
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