Expertise lies in accurately troubleshooting and resolving VoIP, network, hardware, and software issues for both technically inclined and non-technical individuals in a concentrated effort to provide the best possible service. My hands on experience with PCs and devices, from stand-alone to networked systems, has expanded my understanding and ability to quickly troubleshoot and reach a speedy resolution for customers via phone, email, and chat/SMS. I provide desktop support on many machines in small networks using TCP/IP, SMTP, IMAP, POP and HTTP. I am ready to relocate for the right employment opportunity. Concise Skill Set: • Office 2013 • Active Listening • Effective Desktop Troubleshooting • Leadership • Network Configuration • Active Directory • Software Installation • Critical Thinking • Network Monitoring • System Analysis • Exceptional Customer Service