I am an ITIL, PRINCE2, Kaseya VSA, Cyber Security and MS Office 365 certified professional with 23 years of rich and extensive experience in Technical Support coupled with Service Desk, Project Management, Process Automation, Security & Compliance and Team Management. I can assist you in building operational strategies and systems for your MSP based on industry best practices and TrueMethods framework. I will assist you in development of Service Offerings, technology stack and creating service packages both for fully managed and break/fix clients for smooth and efficient support.

I will assist you in setup and configuration of your MSP tools, including: 

1. Remote Monitoring and Management (RMM)

 2. Professional Services Automation (PSA) 

3. IT and documentation platforms like IT Glue. 

4. Standard Operating Procedures (SOPs). 

Following are my areas of expertise: 

1. Project Management and MSP Consultation. 

2. Kaseya VSA, BMS and IT Glue. 

3. Cyber Security and Information Security (ISO 27001). 

4. Preparation of SOPs and Business Processes Automation.

 5. Technical Writing, Presentations and Training material. 

In my previous roles I worked in many areas of IT in different industries starting from Technical Support to successful implementation of different projects as Project Manager. 

Thank you for visiting my profile and I am excited for being work with you.