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Skills

  • Chat Support
  • Desktop Support
  • Help Desk
  • IT Service Management
  • Microsoft
  • Security Consulting
  • Technical Support

Services

  • Technical Support

    $20/hr Starting at $40 Ongoing

    Dedicated Resource

    I am an ITIL, PRINCE2, Kaseya VSA, Cyber Security and MS Office 365 certified professional with 23 years of rich and extensive experience in Technical Support coupled with Service Desk, Project Management,...

    Chat SupportDesktop SupportHelp DeskIT Service ManagementMicrosoft

About

Kaseya & ITIL Certified MSP and Service Desk Manager

I am an ITIL, PRINCE2, Kaseya VSA, Cyber Security and MS Office 365 certified professional with 23 years of rich and extensive experience in Technical Support coupled with Service Desk, Project Management, Process Automation, Security & Compliance and Team Management.
I can assist you in building operational strategies and systems for your MSP based on industry best practices and TrueMethods framework. I will assist you in development of Service Offerings, technology stack and creating service packages both for fully managed and break/fix clients for smooth and efficient support.