I can provide technical support via email, chat, phone or tickets. I will attempt all reasonable troubleshooting methods with customers in an easy to follow manner. If these don't work, I request as much detail from the user as possible so I can test the issue myself. I can then document in detail the issue for developers and senior technical staff.
I am also proficient in various software and programming languages, so I can also help to diagnose the cause for software issues and suggest possible fixes.