I have 4years experience as telemarketer; 6 years handling customer service campaign as senior supervisor; 2 years as Operations Manager of a BPO company.
My previous team when I was still team leader does multi-tasking; receiving calls while on chat. Also responding to emails sent by customers. I always make sure we meet the demands of our clients ; (quality, TAT's..)
I always reach my quota and have been always rated with excellency by our clients, it is because I'm making sure that I do my best in everything I am task to do. This is where I earn a living so it is very important to me.
If you're looking for a telemarker, customer service rep, virtual assistant, email consultant.. I can give you my expertiselkl