Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others Troubleshoot and repair failed IT hardware in retail store and/or office settings Provide exceptional customer service Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail) Complete staging / integration services of IT hardware as needed