I've been the Head Trainer and the Manager of the Training and Development Department of my previous BPO company for a year and a half. Prior to that, I started as a Customer Service Representative and a Sales Representative for the same account, serving as a "closer" until I was eventually given a chance to pioneer an account, and a new team to handle and served as the team's Team Lead and Quality Analyst rolled into one. After the account's contract has ended I was inducted to be a quality analyst in a non-voiced account for about a month before being further promoted into the Training And Development Department. The Department's basic role was to produce a specific number of quality employees from the company's new hires. My team trains and makes sure all the guidelines and metrics needed by the company is met by the new hires before finally endorsing them into Productions. I am well adept with MS office applications, as well as basic knowledge in some other applications we use in my team. This includes Adobe Photoshop and Adobe Illustrator. Being the Manager of an entire department was not at all an easy job, and this is exactly what helped me develop additional skill sets needed to carry out my tasks. I am well known for my spotless decision making especially during times of struggle, which made my team always on top shape even during rough times. I also make sure I am knowledgeable enough about the tasks I need to do. If I come across tasks that I am not familiar with, I take serious effort to research and learn more about it so I can deliver the best possible output I can give. I can work with minimal supervision and I can work self-directed to figure things out whenever necessary. I am looking forward to working with a job where I can help build and develop using my skills.