Hi, I'm Maycel — a Virtual Assistant and Customer Service Specialist who genuinely loves making people's work (and their customers' day) easier. For 7+ years, I've supported fintech and e-commerce businesses behind the scenes, and out front, so things run smoothly and people feel taken care of.
I got my start solving customer problems one conversation at a time, then grew into fraud and risk investigation — where I learned to think fast, stay calm, and get things right even when the pressure was on. That's the mix I bring to every client: warmth with customers, sharpness with details. I've consistently hit 98%+ SLA and maintained a 4.9 CSAT rating, not because I chase numbers, but because I actually care about getting it right for the person on the other end.
How I can help you:
I take the everyday details off your plate — managing your inbox and calendar, keeping your CRM clean and up to date, processing orders, and handling data entry — so nothing slips through the cracks. On the customer-facing side, I answer live chat, tickets, and phone inquiries in a way that resolves the issue and leaves people feeling genuinely helped. I also bring a careful eye for anything involving sensitive or financial information, having reviewed transactions, verified accounts, and protected customer data daily in my past roles.
Tools I work in: Zendesk, Salesforce, Stripe, Braintree, Sardine AI, Google Workspace, Microsoft Office, and Slack.
If you're looking for someone who'll treat your inbox, your customers, and your business like their own — I'd love to help. Let's chat about what you need.