With over 6 years experience working full-time for the customer service and telesales industry I specialize in dealing with the first POC for client's customers I've gained a great deal of call-handling skills as well as multitasking skills, and I excel in problem-solving such as how to handle difficult customers, service level, sales closing among others. I have great communication skills and I'm always ready to take challenges. I have also experience as a VA for Realtors in areas like VA, NJ and FL. My qualifications include: -Willingness to go above and beyond to make a customer happy. -Problem-solving. -Self-sufficient. -Excellent communication skills (both oral and written). -Strong execution skills and I care about high-quality service. -Comfortable with technology and processes as well as the human side of the business. -Cold calling prospects and follow up to get hot leads. -Lead generation