•Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs •Handle inbound and outbound customer service calls •Maintains customer records by updating account information. •Inside Sales 101 for different lead types, Objection Handling, Scripting, & Pre-qualification •Buyer and seller real estate practices including documentation per transaction type. •Acquisition and liquidation of Bank Owned property •Bank qualifications/approval for Short Sale; REO property •Internet Marketing forms, lead sources, Lead Generation & CRM or database entry •Common Lead Management systems including Boomtown, E Edge, Market Leader, and Tigerleads