I'll answer your customer emails and process refunds so you don't have to.
You run a Shopify store. Customers email you every day asking the same questions, "Where's my order?" "Can I cancel?" "I want a refund." I can answer them for you while you work.
I've been handling customer support, subscriptions, cancellations, and product replacements for an international Shopify brand since early 2026. I reply to emails within a few hours, process refunds, cancel orders, and coordinate with fulfillment teams when something needs replacing. I work independently, and I'm bilingual in English and Vietnamese.
Tell me your refund policies and response tone, and I'll start within 24 hours.
Customer Support & Operations Assistant | TakeRevive (takerevive.com) 2026 - Present
- Manage customer subscriptions, process cancellations and coordinate product replacements through Shopify.
- Track and log all customer issues in Google Sheets, maintaining organized records for the fulfillment team.
- Communicate professionally with customers via email, resolving complaints and answering customer service questions.
- Report directly to the fulfillment team when replacement products or refunds are necessary.
- Currently transitioning to Zendesk for professional ticket-based support management.
- Work independently without supervision, managing daily task quotas and schedules consistently and on time.
Remote Content Assistant | TakeRevive (takerevive.com) 2026
- Edited short form videos for social media advertising campaigns using CapCut.
- Followed established templates and formats to ensure consistent brand output.
- Met daily production quotas, delivering content on schedule.