Shopify customer support agent. I answer emails and process refunds so you don't have to.

I've been handling customer support for an international Shopify brand since early 2026. I manage subscriptions, cancellations, refunds, and product replacements daily. I work with email, Zendesk, and Google Sheets.
Customer Support & Operations Assistant | TakeRevive (takerevive.com) 2026 - Present
• Manage customer subscriptions, process cancellations and coordinate product replacements through Shopify.
• Track and log all customer issues in Google Sheets, maintaining organized records for the fulfillment team.
• Communicate professionally with customers via email, resolving complaints and answering customer service questions.
• Report directly to the fulfillment team when replacement products or refunds are necessary.
• Currently transitioning to Zendesk for professional ticket-based support management.
• Work independently without supervision, managing daily task quotas and schedules consistently and on time.
Remote Content Assistant | TakeRevive (takerevive.com) 2026
• Edited short form videos for social media advertising campaigns using CapCut.
• Followed established templates and formats to ensure consistent brand output.
• Met daily production quotas, delivering content on schedule.