Shopify customer support agent. I answer emails and process refunds so you don't have to.
I've been handling customer support for an international Shopify brand since early 2026. I manage subscriptions, cancellations, refunds, and product replacements daily. I work with email, Zendesk, and Google Sheets.
Customer Support & Operations Assistant 2026 - Present
• Manage customer subscriptions, process cancellations and coordinate product replacements through Shopify.
• Communicate professionally with customers via email, resolving complaints and answering customer service questions.
• Report directly to the fulfillment team when replacement products or refunds are necessary.
• Work independently without supervision, managing daily task quotas and schedules