I am a very dedicated, trustworthy and hardworking home based mother who has over 7 years of experience in the Call Center industry providing assistance to US, UK, and Canadian customers. I have handled billing, refunds, returns, complaints, tracking of orders and processing orders too. These tasks were handled through voice, email and live chats. Familiarity and quick navigation of different tools such as Zendesk, Intercom, Helpscout, Shopify, Signifyd, Amazon FBA, and Shipstation is just one part of the tasks that I really enjoyed doing the most. I began working as Virtual Assistant since March 2018, and with those months I have managed to be familiar with Google products and most of the Virtual Assistant tools.