WORK EXPERIENCE

Online business owner June 2013 - 2020

Monitors actuals, budgets and other strategic management tools to ensure we are meeting customer expectations.

Develops new and manage existing marketing and sales strategies pertaining to market penetration.

Studies demographics and sales trends to determine target audience.

Answers online customer inquiries.

Assist customers with product selection and purchases, e-service transactions.

Amazon / E-commerce VA - Product Researcher & Lister, SEO Specialist ( Amazon, eBay, OnBuy, Groupon, Shopify )Vinsani Ltd UK | July 2020 - December 2022

Assist clients with any administrative tasks they need help with. 

Prepare and organize databases and reports.

PRODUCT LISTING: Creates listings for products sold online.

LISTING OPTIMIZATION: Writes content to describe listings, optimize copy for online search, and create a streamlined layout. 

Helps improve older listings to maximize sales and ratings.

Amazon Keyword Research (SEO Specialist) 

Amazon Product Research & Sourcing Email Management / File Management (Dropbox)

Customer Service Representative (Chat / E-mail Support)Vinsani Ltd UK | July 2020 - December 2022

Present excellent customer service skills to customers and clients.

Maintains a consistently upbeat, sympathetic, and professional attitude toward customers.

Keeping records of customer interactions, transactions, comments, and complaints.