I have accomplished an intensive ecommerce virtual assistant training recently. Since I am managing my own online business, I have the experience and professional training in product management and order fulfillment. I do product research based on clients needs and sourcing on ecommerce sites such as Alibaba/Aliexpress. I create brilliant descriptions for products to grab attention to customers and use Oberlo for dropshipping services. I actively respond in customer queries and handle refunds and exchanges.