As a Virtual Assistant, I provide dependable, high-quality administrative and customer support to help businesses and executives stay organized, productive, and focused on growth. I specialize in streamlining operations, improving communication, and managing day-to-day workflows with precision and professionalism.
With over three years of experience supporting international clients from the U.S., U.K., and Africa, I’ve developed strong expertise in communication management, scheduling, CRM maintenance, data organization, and client relations. I’ve worked successfully with startups, agencies, and global teams to enhance productivity and efficiency in remote settings.
Here’s how I can assist your business:
✅ Administrative Support
Managing messages, calendars, meetings, and schedules
Preparing correspondence, reports, and summaries
Coordinating online meetings and post-meeting actions
Organizing digital files, task lists, and operational documents
✅ Customer Support (Chat, Voice, and Helpdesk)
Handling customer inquiries professionally and courteously
Managing tickets and service requests using CRMs such as HubSpot, Freshdesk, or Intercom
Assisting clients with product or service questions
Maintaining strong service quality and client satisfaction levels
✅ Data & Operations Management
Accurate data input and organization using Excel, Google Workspace, and CRM systems
Cleaning and maintaining databases to ensure quality information
Preparing periodic reports to support management decisions
✅ Research & Lead Coordination
Conducting market and competitor research
Organizing leads, contacts, and business opportunities within CRM systems
Supporting sales teams by maintaining up-to-date client information
💡 Tools & Platforms Used:HubSpot, Salesforce, Freshdesk, Zoho, Trello, Asana, ClickUp, Notion, Google Workspace, Microsoft Office, Slack, and Zoom.
I’m passionate about delivering reliable, accurate, and organized virtual support that keeps your operations running efficiently across time zones. My goal is to ensure smooth communication, strong client relationships, and consistent performance for your business.