I’m a proactive, detail-oriented Virtual Assistant and Customer Support Professional with over three years of experience providing high-quality remote support to international clients across the U.S., U.K., and Africa. I specialize in administrative management, data entry, customer communication, and CRM coordination, helping businesses stay organized, efficient, and customer-focused.

Throughout my career, I’ve worked with companies in technology, healthcare, e-commerce, and professional services, supporting executives and teams with day-to-day operations, client relations, and data-driven decision-making. My background in Electrical and Electronics Engineering has strengthened my analytical thinking and technical adaptability, enabling me to easily learn and manage digital systems, online tools, and CRMs such as HubSpot, Zendesk, Intercom, Freshdesk, and Salesforce.

I’ve supported over 10 international clients as a Virtual Assistant—handling scheduling, inbox management, reporting, research, and customer interactions with 100% accuracy. As a Customer Success Manager at Invisible Technologies, I consistently achieved a 90%+ Customer Satisfaction (CSAT) rating by providing prompt, empathetic, and effective support through chat, mail, and phone channels. In my data management and administrative roles, I’ve processed thousands of records with precision, maintained compliance standards, and improved data organization systems for efficiency and transparency.

I’m deeply passionate about helping businesses operate smoothly by bringing structure, reliability, and clear communication to their remote teams. My clients value me for being dependable, tech-savvy, and proactive—someone who doesn’t just complete tasks, but also anticipates needs, identifies inefficiencies, and offers solutions that improve workflow.

Key strengths include:

Customer Support Excellence: Skilled in managing inquiries, resolving issues, and enhancing client satisfaction.

Administrative Coordination: Expertise in managing calendars, meetings, reports, and correspondence.

Data Accuracy: Proven ability to enter, verify, and organize data efficiently using Excel and Google Workspace.

Tech Proficiency: Comfortable with CRMs, project management tools, and cloud platforms.

Remote Collaboration: Strong time management, communication, and self-discipline working across time zones.

I believe in professionalism, empathy, and continuous improvement. My goal is to help companies achieve operational excellence while providing their customers with the best possible experience.

If you’re looking for a dependable, resourceful, and results-driven remote team member, I’d love to collaborate and help your business thrive.