A hardworking customer service representative with over three years of experience and a proven knowledge of back office operations, administrative support and customer service. I have a track record of providing customer support to demanding customers with empathy. I have experience in related roles, as well as passion for exceeding expectations, improving service delivery and customer retention. 

My Areas of Expertise include:

 -Customer Success

 -People Management

 -Email, Phone and Chat Support

 -Email marketing 

-Social media Management

 -Appointments Scheduling

 -Calendar management

 - Cold calling

 -Lead generation

 -People Management 

-Dispute management

 -Email Management

 Some of my skills include:

 •Great phone and email etiquette

 •Attention to Detail

 •Active Listening Skills

 •Improving Customer Experience

 •Building Customer Loyalty

 •Positive Attitude

 •Time Management

 •Interpersonal Skills 

•Complaint Resolution

 •Excellent Communication skills

 •Patience 

•Organizational Skills

 •Attention to details

 •Collaborative Skills

 •Proficient in Google Workspace and MS Ofiice Suite.