5 years experience working as a virtual assistant from appointment settings, product research, telemarketing, customer service, and scheduling. Focused, self-motivated, and establishes a high standard to deliver quality results, exceeds client expectations, and promotes a win-win relationship. 8 years of call center experience with proven skills in customer service, sales (outbound and inbound),technical support, financial account support, admin, collections and welcome call. Experience in inbound call QA monitoring and team management (handling outbound sales, welcome call and collections teams).