• Control and Monitoring of Service Provision with service level management; • Coordination of a multidisciplinary team, (Development, System infrastructure, Network, Client Managers, Project Managers); • Responsibility over assisting the Board in order to solve problems and achieving delivery and quality standard levels; • Client's presentation of Company's portfolio - Management Catalogue and Service Portfolio; • Contract Management; • Implementation a Pricing model; • Revision of orders and opened processes, ensuring productivity and delivery service standards; • Development and Implementation of Marketing and Communication Plan;