A Freelance Virtual Assistant equipped with knowledge and skills with proven certification of seminars and training attended. Interested in serving and working with people from all walks of life. A friendly, highly energetic and enthusiastic individual with Good Communication skills Able to Multi-tasked and willing to be trained for continuous learning I personally worked as a Customer Service/Tech Support representative of Capital One, T-Mobile, Amazon.com, bebe.com and have an Extensive training and experience as a Customer service representative using CRM on Demand as our primary Tool I have an experience in taking inbound calls making outbound Calls, Experienced in Email, Phone and Chat Support, handled survey calls, lead generations,appointment setting type of calls and telemarketing as well. I worked as an online and office based Human Resource Staff and In charge of Recruitment /Hiring, training of staff Service Description Freelance Virtual Assistant *Administrative Task SOFTWARE HANDLED: Google Doc, Google Calendar, Google Drive, Gtalk, Skype, IE, Google Chrome, Firefox, Maxthon, Adobe Reader, PDF converter (Nitro PDF Converter), Magictalk/Magicjack, Xlite, VLC Player, Google Earth/Google Map, DropBox, TeamViewer, Teamwork,Infutionsoft, Podio, Redbooth( Formerly Teambox), Trello, Zendesk,ZOHO, XERO, Helpscout, Wunderlist, Ontraport, SALESFORCE, XERO, Chase.com and BASECAMP, manage Word press, LinkedIn, Face book and twitter, Thunderbird, Hootsuite ( Social Media Management), Express Dictate for Transcription and with a background in clickbanking.