So you've made the choice to move your customer success platform over to Zendesk? Great, the possibilities are endless for what you can accomplish. We take an outcome based approach to make sure your are getting the most value out of your investment. We start by getting a sense of what your company does, and how we can best leverage Zendesk for your unique situation. There are a lot of variables at play, so this step is important. We will ask questions along what processes are in place that your team has to do on a daily basis, what is your team structure, how are customers contacting you, and how will you process tickets as they come in. Then we'll take the information and produce solutions that will make your CX team hum along