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Skills

  • Help Desk
  • Zendesk
  • Customer Service
  • Data Management
  • Software Development
  • App Development
  • Web Development
  • Android
  • API Development
  • Branding
  • Cloud Applications
  • Cloud Computing
  • CMS (Content Management System)
  • CSS
  • CSV (Comma Separated Values)

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Services

  • Zendesk Initial Setup

    $130/hr Starting at $1K Ongoing

    Dedicated Resource

    So you've made the choice to move your customer success platform over to Zendesk? Great, the possibilities are endless for what you can accomplish. We take an outcome based approach to make sure your...

    Customer ServiceFinancial PlanningProcess DesignStartup ConsultingTeam Management

  • Zendesk Custom Application

    $130/hr Starting at $1K Ongoing

    Dedicated Resource

    A key component of Zendesk is having access to distributed data from one central location. We can help build out custom tools and services that allow you to securely communicate with other internal and...

    App DevelopmentData ManagementDistributed ComputingDjangoHelp Desk

  • Zendesk Data Migration

    $130/hr Starting at $5K Ongoing

    Dedicated Resource

    Zendesk has two distinct ways of importing data into the system. First being a straight CSV import, and second going through the API. The former (csv import) is very quick, and you can probably do it...

    API DevelopmentCSV (Comma Separated Values)Data ManagementData MigrationHelp Desk

  • Help Center Theme Upgrades

    $130/hr Starting at $2K Ongoing

    Dedicated Resource

    CMS systems have evolved tremendously over the years, and Zendesk leads the pack for Help Desk Systems. Their full blown templating engine using open source software has made it easy to build whatever...

    CMS (Content Management System)CSSHandlebarsHelp DeskHTML

  • Zendesk Mobile SDK implementation

    $130/hr Starting at $500 Ongoing

    Dedicated Resource

    Opening up a support channel within your mobile or web application is a great way to enhance the overall experience that you deliver to your customers. Thankfully, Zendesk makes it pretty easy to get...

    AndroidBrandingCustomer ServiceHelp DeskiOS

  • Cloud Software Integrations

    $130/hr Starting at $500 Ongoing

    Dedicated Resource

    If you have two separate cloud applications that need to talk to each other (share data), we can help. We have handled varying levels of integrations, dealt with different complexities, and have delivered...

    App DevelopmentCloud ApplicationsCloud ComputingData ManagementHelp Desk

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About

Zendesk Specialist and Integrations Developer

I help businesses make the most out of their systems when time is critical. I specialize within Zendesk and have experience in other similar cloud applications

I can help you with use cases like these:
- Lowering your cost to serve your customers through a wide range of solutions
- Migrating data to Zendesk from another help desk
- Connecting business systems together to share data across platforms
- Custom application development for use within Zendesk
- Process optimization to ensure your agents achieve maximum productivity, without stress
- Mobile SDK implementation
- Help Center Theme Upgrades
- Reporting and analysis
- IVR Management, including skills based routing

Some other systems I have experience with include:
- Twilio
- Shopify
- Zapier
- ZingTree
- Tableau
- Sumo Logic
- Air Call
- Amazon Web Services

I look forward to working with you to come up with solutions to your most challenging opportunities

Work Terms

I work nearly every day. When deadlines are on the line, I can work within them.

Communication wise I use Slack, Email, Google Meet, and Telephone

For work terms, it really depends on the job. For larger projects, It's best if we start out small, investigate the production data, fully understand what we are solving for and what value the work I'm providing will bring, then break the project down into smaller iterations.