Freelancer

Payoneer No Longer Available for Withdrawals Starting October 5, 2023

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UPDATE June 27, 2024:  Freelancers from India, Pakistan, Philippines, Turkey, Canada, and the UK can now also withdraw funds from their Guru Cash Account to a Non-U.S. Bank Account. (Freelancers from additional countries will be able to add a non-U.S. bank account over the next several months.) This is an excellent fund withdrawal option for those freelancers who previously used Payoneer or who prefer withdrawing funds to a non-U.S. bank account. Learn how to set up a Non-U.S. Bank Account for withdrawals now.

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Starting September 28, 2023, freelancers no longer will be able to set up Payoneer as a method to withdraw funds on Guru. Additionally, starting October 5, 2023, freelancers no longer will be able to withdraw funds from Guru using Payoneer. 

Guru guarantees that all Payoneer withdrawal requests made before October 5, 2023, will be processed and completed. 

We understand that many freelancers currently use Payoneer to withdraw earnings on our platform, and we want to ensure a smooth transition. We are currently looking for alternative payment methods to provide you with convenience, security, and flexibility for fund withdrawals. We will provide detailed information about the new option once it is available. 

How can you withdraw funds starting October 5, 2023? 
Freelancers can withdraw funds from Guru using PayPal, wire transfer, or a U.S. bank account. 
Learn how to set up a new fund withdrawal method now. 

We apologize for the inconvenience of this change. If you need help setting up a new fund withdrawal method or have questions, please contact our support team

61 Comments

  1. Not a good decision. It was a very convenient for other people like me in this region where PayPal is not available.

    Wire transfer fee and local bank charges also cost way higher than getting the money through Payoneer. Very sad to see this. I strongly suggest that Guru should continue this payment withdrawal method to provide ease of work to its Gurus. Wise could also be an option. But preference would be of Payoneer. Please see what you can do best for us.

    Thanks!

    • Heidi Stanczak Reply

      Thank you for your comment, Noman. We’re truly sorry that we had to remove Payoneer as a withdrawal option from Guru. We understand that this has negatively impacted some Guru Freelancers, and we are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

      • Bad news, by the way 🙁

        You had to set at least one easy withdrawal option before disconnecting with Payoneer. My funds are stuck 🙁

        • Heidi Stanczak Reply

          Thank you for your comment, Rahat. We had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers. We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

          Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer. Learn more in our Help Center here: https://www.guru.com/help/freelancer/withdrawals-and-payments/

    • Muhammad Iqbal Reply

      Not a good decision. It was a very convenient for other people like me in this region where PayPal is not available.

      Wire transfer fee and local bank charges also cost way higher than getting the money through Payoneer. Very sad to see this. I strongly suggest that Guru should continue this payment withdrawal method to provide ease of work to its Gurus. Wise could also be an option. But preference would be of Payoneer. Please see what you can do best for us.

      Thanks!

      Heidi Stanczak

      • Heidi Stanczak Reply

        Thank you for your comment, Muhammad. We had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers. We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

        Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer. Learn more in our Help Center here: https://www.guru.com/help/freelancer/withdrawals-and-payments/

  2. RAJIV UDAY DALVI Reply

    Good discussion from the entire team of Guru. The reason why I am saying this is because Payoneer charged me an annual fee of 35$ from one of my Guru transactions without my prior notice which is unacceptable from the freelancer’s point of view.

  3. Sorry to hear about it.

    Unfortunately, in some countries, such as Ukraine, Georgia Country, and Pakistan, PayPal doesn’t work to withdraw funds for marketplaces. So dozens of thousands of freelancers will likely forced to use Wire Transfer which is very expensive and slow. It will definitely badly affect their businesses or in some cases, they probably will be unable to work on Guru.

    • Heidi Stanczak Reply

      Thank you for your comment, Levgen. We’re sorry that we had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers, and we are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

    • Kashi darashi Reply

      Guru team Please open payoneer account
      Paypal not work in pakistan
      I am very worry because my payment problem
      . . . . . Thank you . . . . . .

      • Heidi Stanczak Reply

        Thank you for your comment, Kashi. We had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers. We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

        Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer. Learn more in our Help Center here: https://www.guru.com/help/freelancer/withdrawals-and-payments/

  4. Md Sobug Mia Reply

    Hi,
    As an Alternative of Payoneer, my first choice will be Wise/Transfer wise.

    Their service is top one and customer service is great.

    Regards
    Sobug

  5. Is it possible to use mastercard instead of payoneer from 5th October, 2023?

    • Heidi Stanczak Reply

      Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer. We’re working hard to find a replacement for Payoneer, and we will alert Freelancers as soon as it’s available.

      • I don’t think there’s any other replacement for Payoneer. Payoneer is a worldwide supported payment method. Freelancers from outside the US and where they don’t have PayPal having issues withdrawing their funds. Their funds are kind of stuck in the platform. I think you should reconsider adding Payoneer back.

        • Heidi Stanczak Reply

          Thank you for your comment, Erik. Unfortunately, Payoneer recently implemented new screening and compliance processes with its partners which are not feasible for the Guru.com platform. We apologize for the inconvenience this has caused you and other Freelancers.

          We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available. Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer. Learn more in our Help Center here: https://www.guru.com/help/freelancer/withdrawals-and-payments/

  6. dear sir,
    hope doing well,,i have a question ,i belong to pakistan ,we receive payment on payoneer , but it is no more available in pakistan,plz guide me how can i receive my payment in pakistan,,,
    thanks
    khalid usman

    • Heidi Stanczak Reply

      Thank you for your comment, Khalid. We’re sorry that we had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers, and we are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

      In the meantime, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer.

  7. I am falling on a big trouble, It’s really sad news for me, I am from Bangladesh & I have good position on Guru Platform, Only Payoneer method available on my country, No PayPal/wire transfer/U.S. bank account available in my country, So I using this method since 2016 from Guru to Payoneer. If now it’s no more available I am falling on a big trouble, I don’t know how can I transfer my money to my country, Is there any way to send us my fund directly from guru to our country Local bank? Upwork & many others marketplace has this option to transfer fund directly to our country Local bank, If GURU also make this easy transfer process for us we can get more successful career on Guru. I hope Guru will find out good solutions for us, Thanks.

    • Heidi Stanczak Reply

      Thank you for your comment, Semul. We’re truly sorry that we had to remove Payoneer as a withdrawal option from Guru. We understand that this has negatively impacted some Guru Freelancers, and we are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

  8. Dragana Dukić Reply

    You should have at least sent an email letting us know about this change. I just saw it and I am about to receive payment today or tomorrow and the only way I can withdraw it is via Payoneer. This is absolutely not fair. You should have warned us in advance, at least several months in advance, by letting us know with just one quick email.

    What should I do know when I receive payment today or tomorrow for the project I am working on? My money will stay stuck at Guru. But I guess you absolutely don’t care because if you did caree you would have sent en email and let us have several months to conclude our projects and find other ways, other platforms to work on.

    • Heidi Stanczak Reply

      Thank you for your comment, Dragana. We’re sorry that we had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers. And, I apologize if you feel that you did not receive enough advance notice of this change. I can see how that would be frustrating.

      We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available. Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer.

    • Kashi darashi Reply

      Guru team i give the adivice

      I want you to give me the option of widraw with credit card
      Because credit cards work in every country

      This won’t cause any problems for anyone
      . . . . . Thank you . . . . .

      • Heidi Stanczak Reply

        Kashi: We had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers. We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

        Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer. Learn more in our Help Center here: https://www.guru.com/help/freelancer/withdrawals-and-payments/

    • Heidi Stanczak Reply

      Thank you for your question, Krunal. Unfortunately, Payoneer recently implemented new screening and compliance processes with its partners which are not feasible for the Guru.com platform. We apologize for the inconvenience this has caused you and other Freelancers.

      We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available. Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer

  9. It is really very sad to know that we(freelancers from Pakistan) are totally helpless regarding our payment withdrawals.

    Guru.com should have provided prior notice at least a month before making this decision!

    We do not have Paypal in Pakistan & I do not know how to use wire transfers, can anybody from Pakistan, be kind enough to guide me?

    Guru.com has been a very legitimate and freelancer-friendly site so far, and I hope it will find a good solution for us as its credibility for the freelancers is also at stake.

    GOD HELP US!

    • Heidi Stanczak Reply

      Thank you for your comment, Fahim. We are sorry that we had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers. And, I apologize if you feel that you did not receive enough advance notice of this change. I can see how that would be frustrating.

      We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available. Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer.

  10. Himangshu Das Reply

    Do you have any updates on a different way to withdraw funds from my account?

    • Heidi Stanczak Reply

      Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer. We’re working hard to find a replacement for Payoneer, and we will alert Freelancers as soon as it’s available.

  11. Rakibul Islam Reply

    Not a good decision. It was a very convenient for other people like me in this region where PayPal is not available.
    Because, PayPal is not available in Bangladesh.

    • Heidi Stanczak Reply

      Thank you for your comment, Rakibul. We are truly sorry that we had to remove Payoneer as a withdrawal option from Guru. We understand that this has negatively impacted some Guru Freelancers, and we are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

  12. oscar benavides Reply

    Very bad decision simply for Guru’s convenience to leave thousands of users who are the ones who keep the platform afloat without one of the payment methods without prior notice, which in many places is the only way to withdraw their money. disappointed with the little importance and attention that Guru gives to us users.

    • Heidi Stanczak Reply

      Thank you for your comment, Oscar. We are sorry that we had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers.

      We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available. Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer.

  13. Muhammad Aziz Khan Reply

    NOT A GOOD DECISION.

    Here in pakistan Paypal is not available , The only option was Payoneer that was more smooth for pakistani freelancers you CLOSED IT and it’s not Good.
    Now we’re STUCK in payments issues.

    ALL OTHER OPTIONS ARE VERY COSTLY AND WE LOST 30% OF OUR EARNING WHILE WITHDRAWING WITH THAT METHODS.

    IT SHOULD BE REVERTED AND PAYONEER SHOULD BE AN OPTION ALWAYS.

    • Heidi Stanczak Reply

      Thank you for your comment, Muhammad. We are sorry that we had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers.

      We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available. Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer.

  14. Is a Geegpay an acceptable means of receiving payment on the Guru platform?

    • Heidi Stanczak Reply

      Emmanuel: Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer. We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

  15. Mansoor Ahmad Reply

    Payoneer was the best option to withdraw funds for Pakistani freelancers community. Kindly revisit your decision.

    Anyway, Please share me the method to opt Paypal as a payment withdrawal method here on Guru. Thanks

    • Heidi Stanczak Reply

      Thank you for your comment, Mansoor. We are sorry that we had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers. We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

      Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer. You can find instructions for PayPal in our Guru Help Center here: https://www.guru.com/help/freelancer/paypal/

  16. Hi! Are Russian or Turkish banks available for withdrawal? Is it also possible to withdraw to Payer or Advcash? Thank you!

    • Heidi Stanczak Reply

      Thank you for your comment, Vasily. We are sorry that we had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers.

      We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available. Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer. Learn more here: https://www.guru.com/help/freelancer/withdrawals-and-payments/

  17. Heidi Stanczak Reply

    Thank you for your comment, Emmanuel. We are sorry that we had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers. We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

    Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer. Learn more in our Help Center here: https://www.guru.com/help/freelancer/withdrawals-and-payments/

  18. Kaleb Birhanu Reply

    I honestly couldn’t believe that ya’ll just did that! Payoneer was the only reason for me to join guru.com; given that, other payment options are not available in my country. Not only was I forced to leave Guru, but I also couldn’t even withdraw my earnings as I did!

    • Heidi Stanczak Reply

      Thank you for your comment, Kaleb. We had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers. We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

      Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer. Learn more in our Help Center here: https://www.guru.com/help/freelancer/withdrawals-and-payments/

  19. Shahid Iqbal Reply

    Hi, I request you please add a new payment method for withdrawing money from Guru. I request you add a payment method that is available in Pakistan. Remitly is available in Pakistan, if it is possible, you will add Remitly.
    Thanks

    • Heidi Stanczak Reply

      Shahid: We had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers. We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

      Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer. Learn more in our Help Center here: https://www.guru.com/help/freelancer/withdrawals-and-payments/

  20. Vlas Krasov Reply

    Can I use Payoneer Virtual (or Physical) card as a credit card for withdrawal?

    • Heidi Stanczak Reply

      Thank you for your comment, Vlas. We had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers. We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

      Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer.

  21. Semul Riyaz Reply

    We are Bangladeshi freelancer are still on a big trouble to received payment from Guru clients, Can you please choice a good transfer method to transfer our dollar to Bangladeshi local bank? If Guru accept Master Card for withdrew transfer or Direct transfer fund to Local Bank our dollars that would be great for us, because our country don’t have PayPal, Wise, Wire Transfer or US bank account facilities. I hope Guru will also consider for freelancer from Bangladesh.

    • Heidi Stanczak Reply

      Thank you for your comment, Semul. We had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers. We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

      Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer. Learn more in our Help Center here: https://www.guru.com/help/freelancer/withdrawals-and-payments/

  22. Muhammad Baig Reply

    Please share the alternative method to withdraw funds in Pakistan.

  23. Anthony Emecheta Reply

    What exactly was the main reason why Payoneer was removed? I think freelancers deserve to know this information as it will help us to better understand why you have to take the harsh decision.

    Payooner was the most convenient, fast, and cheapest means of withdrawal. For some time I rethought working on Guru after Payoneer was removed because I don’t want my money to be stuck at the end of the day.

    • Heidi Stanczak Reply

      Thank you for your comment, Anthony. Unfortunately, Payoneer recently implemented new screening and compliance processes with its partners which are not feasible for the Guru.com platform. We apologize for the inconvenience this has caused you and other Freelancers.

      We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available. Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer. Learn more in our Help Center here: https://www.guru.com/help/freelancer/withdrawals-and-payments/

  24. In almost all of your replies you are posting a copy and paste comment we are sorry, payoneer not available try US bank. How can you not understand a mjor workforce working at Guru is overseas and NOT in US for them to be able to open and operate a US bank account. IF you know a way to open a US bank account from outside the US then do tell me about that please so I can open since that is what you are advising everyone in your replies. It is also common sense that a freelancer who is operating from within the US would certainly have a bank account there so they would not be effected by this decision only the freelancer situated outside of US were using the Payoneer service.

    • Heidi Stanczak Reply

      Thank you for your comment, Waqas. We had to remove Payoneer as a withdrawal option. We understand that this has negatively impacted some Guru Freelancers. We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

      Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer. Learn more in our Help Center here: https://www.guru.com/help/freelancer/withdrawals-and-payments/

  25. Very Strange and bad decision we got from guruu. In Pakistan and in other countries max freelancers use Payoneer but Guruu wants to give his business to Upwork and Fiverr, If Upwork has no problem yet with Payoneer why Guruu has? It means its a signal that we should move other freelance platforms just for one reason, bad payment method options.

    • Heidi Stanczak Reply

      Thank you for your comment, Bilal. Unfortunately, Payoneer recently implemented new screening and compliance processes with its partners which are not feasible for the Guru.com platform. We apologize for the inconvenience this has caused you and other Freelancers. We are currently working on a new, alternative fund withdrawal option to replace Payoneer. We will notify Freelancers of this new option as soon as it is available.

      Currently, you can opt to withdraw funds via: U.S. Bank Account (eCheck), PayPal, or Wire Transfer. Learn more in our Help Center here: https://www.guru.com/help/freelancer/withdrawals-and-payments/

  26. Really? One year is going to end when you stop taking the payoneer details. Is this real business?

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