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Skills

  • Administrative Assistant
  • Chat Support
  • Customer Retention
  • Customer Service
  • Data Entry
  • Dispute Resolution
  • Email Support
  • Microsoft Word
  • Virtual Assistants

Services

  • Customer Service and Administrative

    $11/hr Starting at $25 Ongoing

    Dedicated Resource

    Customer Service, Customer Retention, Complaint Resolution, Dispute Resolution, Virtual Assistant, Data Entry, Customer Delight, Chat support

    Administrative AssistantChat SupportCustomer RetentionCustomer ServiceData Entry

About

Your work is my accountability!!

Below is what I have done in my career

• Over 22 years of experience in IT and Contact Centre industry.
• Vendor Partner Development and Management.
• Key Account Management and Business Development across Northern India for IT components.
• Operational SLA Delivery.
• Process Migration.
• Customer Service Delivery.
• People Management.
• Talent Development
• Driving Customer metrics: NPS, Quality
• Driving Shareholder metrics: Occupancy, Cost
• Driving Employee metrics: ESAT, Engagement, Reward & Recognition, Retention