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Skills

  • Audio Transcription
  • Call Center
  • Call Center Management
  • Call Monitoring
  • Closed Captioning
  • Data Transcription
  • Five9
  • Team Leadership
  • Team Management
  • Telephone Support
  • Transcription
  • Video Transcription

Services

  • Translator

    $8/hr Starting at $30 Ongoing

    Dedicated Resource

    English to Arabic Translation Services Are you looking for clear, reliable, and natural translation services? I provide high-quality translation, localization, and proofreading services tailored to your...

    Audio TranscriptionClosed CaptioningData TranscriptionTranscriptionVideo Transcription

  • Customer Service Team Manager

    $15/hr Starting at $100 Ongoing

    Dedicated Resource

    Oversaw end-to-end daily operations of a customer transportation account, maintaining 100% adherence to SLAs and KPIs. Improved associate performance by designing and implementing customized individual...

    Call CenterCall Center ManagementCall MonitoringFive9Team Leadership

About

Customer-service leader who turns escalations into loyalty.

Results-driven Customer Service Team Manager with 9+ years of progressive leadership experience at Sutherland Global Services, consistently recognized as a top performer. Proven ability to lead high-performing teams, drive KPI achievement, and deliver measurable improvements in service quality and associate performance through customized coaching and action plans. Skilled in operational management, escalation resolution, and data-driven decision-making. Currently expanding technical capabilities with foundational studies in AI, Machine Learning, and Deep Learning — actively building Python programming skills to support future data-driven leadership roles.

Work Terms

Preferred 9 AM to 6 PM vacancies or around this timeframe.