Customer Service Representative | Customer Support Specialist
Customer Service Representative and Customer Support Specialist professional and freelance experience since 2007, supporting international customers across eCommerce, consumer electronics, FinTech, home services, technology, and SaaS.
I provide professional customer service and technical customer support, with hands-on experience handling customer inquiries, orders, shipping, returns, refunds, warranty claims, product questions, troubleshooting, and escalations.
I have worked with Shopify, Zendesk, WooCommerce, Housecall Pro, CRM platforms, and other customer support systems, helping businesses deliver responsive, accurate, and customer-focused service.
My experience includes supporting customers throughout the complete customer journey, resolving complex issues, maintaining clear communication, documenting interactions, and identifying recurring problems that can be improved through better processes.
I also have experience training and supporting remote customer service teams and can coordinate or help manage team workflows when additional leadership is required.
My focus is simple: understand the customer, resolve the issue efficiently, communicate clearly, and leave the customer with a positive experience.
Work Terms
Hourly (/Hr)
Part-Time, Full-Time
As needed
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