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Skills

  • Call Center
  • Chat Support
  • Communication Skills
  • Contracts
  • CRM
  • Customer Satisfaction
  • Customer Service
  • Email Services
  • Excel
  • Five9
  • Management
  • Motivational Speaking
  • Office Assistant
  • Office Management
  • Phone Support

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Services

  • Customer Service Director/Manager/QA

    $30/hr Starting at $25 Ongoing

    Dedicated Resource

    I have many years of remote experience. I have just previously ended a 7 year contract with a client. In that position I worked from home and managed the call center team, chat team, email and text team...

    Call CenterChat SupportCommunication SkillsContractsCRM

About

Customer Service and QA Management Specialist. Let me help you build your business with complete customer satisfaction.

Allow me to introduce myself my name is Anita. 30 years ago my career was being molded and I was unaware at the time. It started in the credit card industry. I started as a csr and quickly moved up to the training department, from there I went to a unit manager then to the Quality department which is my true passion.For the last 7 years I have had the experience to work with an online marketing master, where I worked from home and traveled as needed. I picked up many new things working with him and I now have expansive knowledge. I ran all aspects of his customer service departments. These included Chat, Email, and Call Center I have open availability and I welcome all challenges with a smile. I am very self motivated and work from my home office. I have all office experience, script writing, training, management, recruiting, creating reporting, organizational and motivation skills, excellent communication skills, and QA Monitoring skills. I look forward to being an asset for your project!

Work Terms

Monday-Friday whatever hours are needed.
I prefer weekly pay but depending on project it can be discussed