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Skills

  • Business Development
  • Customer Satisfaction
  • Customer Service
  • Ecommerce
  • Email Support
  • Logistics
  • Online Sales
  • Order Entry
  • Order Processing
  • Sales

Services

  • Extensive Experience in Ecommerce

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    Extensive Experience in Operations and Vendor Management spanning online retail industries. Passionate about quality and customer satisfaction. Record of proving efficiency, productivity and profitability...

    Business DevelopmentCustomer SatisfactionCustomer ServiceEcommerceEmail Support

About

Extensive Experience in Business Development, Operations and Vendor Management spanning online retail industries.

Professional Experience

SABEASY TECHNOLOGIES PVT LTD
Position: Head -Vendor and Seller Support Management Nov 2015 Till date
Responsibilities:
• Led and managed a team of 4 Seller Support Managers; responsible for the overall direction and performance of the team.
• Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targets.

• Managed the career growth and development of the Seller Support team by driving focus on Sabeasy Principles.

• Training employees; planning, assigning, and directing work; rewarding and disciplining employees; resolving conflicts; staffing; and development of employees, Standard Operating Procedures, high quality and productivity within the department.

• Managed workflow, handled escalations, proactively engaged resources to address issues and effectively delegate workload across the team.

• Built and maintained seller trust by solving complex seller support issues.

• Set goals and objectives in order to achieve seller promise expectations







EEZEE Software Services
Position: Operations/Ecommerce Manager Aug 2012 to Nov 2015
Responsibilities:
• To take advantage of new trends, and ensure that the website delivers a great customer experience.
• Develop an online business strategy in collaboration with product and marketing managers. The strategy sets out the products the company will offer online, prices and policies.
• Identify the target market for the eCommerce initiative so that the team can develop marketing campaigns to attract more visitors and increase online sales.
• Work with designers, website developers and content providers, such as copywriters and photographers, to create or improve the eCommerce site.
• Ensure that the site is easy to use and navigate, and that it includes all the function

Work Terms

Working Hours
6-8 hours per day
Payment - to Bank account online transfer
Contact through phone or Email

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