Reliable Customer Service & VA specialist. Fast, clear support via chat & WhatsApp. Based in Port Harcourt, Nigeria. Let's discuss your customer support needs.

Reliable, detail-oriented Customer Service & Virtual Assistant available for chat support and administrative tasks. I respond quickly, communicate clearly, and treat every customer interaction as a direct reflection of your brand's reputation.
What I can assist with:
Live chat support across WhatsApp, Instagram DMs, and website chat widgets
Responding to customer questions, complaints, and order inquiries with a friendly, professional tone
Basic order and booking support, FAQ handling, and follow-ups
Data entry and general administrative support
Daily or weekly summaries of customer interactions, if needed
Why work with me:
I'm building a long-term freelance career, which means I care about doing consistent, high-quality work rather than rushing through tasks. I'm punctual, honest about my availability, and communicate proactively if anything comes up. I take time to understand your business, your tone of voice, and your customers' needs before diving in, so support feels seamless and on-brand.
Availability:
I'm based in Port Harcourt, Nigeria, with evenings and nights free daily, and full days available on weekends. I'm comfortable working across time zones and adjusting my schedule for urgent or ongoing needs.
Whether you're a small business owner overwhelmed by customer messages, an e-commerce store needing consistent chat coverage, or a founder who just needs a dependable extra set of hands, I'm ready to step in and make your customers feel taken care of.
I'm open to starting with a short trial task if that makes you feel confident before committing to ongoing work.

Work Terms

Hours of Operation: Available evenings and nights on weekdays (unavailable during afternoons due to class). Full-day availability on weekends and during school breaks.
Payment Terms: Payment handled through Guru's secure system. Open to hourly or fixed-price arrangements, with weekly check-ins for ongoing work.
Preferred Communication Style: Clear, upfront communication via chat. Please share brand guidelines, FAQs, or scripts at the start so I can represent your business accurately.
Response Time: Replies within a few hours during active hours; will notify in advance if unavailable.
Revisions: Happy to adjust approach based on feedback, especially during the first week of a new engagement.