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  • Customer Service
  • Admin Support
  • Adobe Photoshop
  • Billing
  • Call Handling
  • Call Monitoring
  • Compensation Management
  • Facebook
  • Medical
  • Medical Billing
  • Medical Coding
  • Microsoft Office 2007
  • Payment Processing
  • Processing
  • Quality Assurance

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  • Techinical Support with US companies

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    • Troubleshoot postage meters’ issues. • Schedule service appointments. • New machine installation. • Appointment issue escalation. • Process orders. • Troubleshoot internet issues while customers are...

    Admin SupportCall Handling
  • Medical Billing and Coding

    $8/hr Starting at $500 Ongoing

    Dedicated Resource

    • Reading and analyzing patient records. • Determining the correct codes for patient records. • Using codes to bill insurance providers. • Interacting with physicians and assistants to ensure accuracy...

    BillingMedicalMedical BillingMedical CodingMicrosoft Office 2007
  • Call Monitoring/Quality Analyst

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    • Periodic Quality Report. • Quality Monitoring. • Owner of Quality Calibrations – Variance Reporting / Monitoring. • Provides Feedback / Coaching to agents for all evaluation conducted. • Facilitate...

    Call MonitoringCustomer Service
  • Customer Service

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    • Invoice detail discussion. • Process compensation for loss services. • Payment processing. • Upgrade/Downgrade services. • Phone migration. • Save customers from cancelling services.

    Compensation ManagementCustomer ServicePayment ProcessingProcessing
  • Banners for website and Facebook

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    • Creating Facebook ads and banners. • Creating website banners for online retail store. • Retouch interior design photos.

    Adobe PhotoshopFacebook


Dental Insurance Verification//Medical Billing and Coding Specialist//Quality Analyst

Six years' worth of experience working under a Fortune 500 US company helped hone my skills in Customer Service, Technical Support and Quality Analyst positions. This inspired me to take risks and explore bigger opportunities.
I was part of a support team in Sitel Philippines Corporation; Quality Analyst/Call Monitoring Specialist. My job responsibilities were not limited to evaluating calls and providing feedback. I’ve been trained to work with a variety of people from diverse background. My tasks include conducting the listening session, providing update and training group of people. Also, I worked hand-in-hand with Project Improvement Manager and Team Leaders to improve the center’s performance. My second job is a remote Medical Coding and Billing Specialist for a US Company for 3 years. My responsibilities include entering correct ICD-10 and HCPCS codes, verifying insurance eligibility, correcting rejected and denied claims, collecting patient payments and posting EOBs. I also have an experience in Dental Insurance Verification for a US Dental office in Texas. My tasks were verifying eligibility and benefits prior to patient's appointment.
I strongly believe that I have the abilities and experiences that would help me deliver quality and excellent service. Furthermore, I am certainly interested in a new challenge and an opportunity to use my skills and experience in a different capacity than I have in the past.

Work Terms

I'm very flexible with shifting schedules but I also prefer working between 9 AM-5 PM EST.