Let me help you get your business running smoothly!
Hi there!
I offer business administration services for small businesses in need of assistance. I have over 10 years of experience in business analysis, client management, and administrative support. My well rounded office management skillset has proven to be an asset for the companies I've worked with in the past, including The Coca Cola Company and H&R Block.
My skills include the following:
-Business Analysis: Draft and complete complex spreadsheets and translate data from various sources for analysis; Structure relevant data into a consistent, concise, thorough and uniform format; Creates and presents requested reports that assess business results, influencing senior management decision making and improving customer satisfaction rate
-Accounts Management: Provide support to established accounts by resolving inquiries and fulfilling orders
-Billing: Use A/R software to process payments and invoices
-Executive Assisting: Calendar management; Travel Planning; Event Planning; Web Researching;
-Administrative Support: Establish short-term or long term point of contact between customers and service providers, coordinating application troubleshooting with customers and/or internal resolver groups ensuring the highest level of customer service is maintained to resolve the incident within the respective service level agreement timeframe
-Customer Service: Serve as a subject matter expert for customers to ensure understanding of products and services and aid in customer retention
-Technical Writing/Training: Train team members on various business processes and applications as needed, by creating concise and efficient documents and presentations optimized for fast learning
-Marketing assistant: Develop email lists, social media scheduling, blog management
-Recruiting: basic staffing, including writing and setting up job postings, reviewing candidates, interviewing candidates, hiring, and guiding new staff through the on-boarding process
Bilingual French
Work Terms
Flexible hours
Preferred contact: email
Available 24/7 with reasonable amount of notice