Reliable IT Support for Everyday Technical Issues and Clear Communication

I’m an IT Support Engineer with about 10 years of experience working in customer-facing L1–L2 support roles across enterprise and e-commerce environments. My work has focused on handling incidents, tickets, chats, and calls, with an emphasis on clear communication, issue assessment, and follow-through.

I’ve supported large platforms and diverse client bases, working both independently and within distributed teams. I’m comfortable managing priorities, documenting issues and resolutions, and knowing when to resolve directly or escalate appropriately.

I value structured work, calm communication, and realistic expectations. My approach to support is practical and reliable: understand the problem, keep the user/client/customer informed, and move the issue toward resolution.

Work Terms

Availability: Flexible hours, prefer alignment with European business hours, but can manage otherwise. Additional hours can be arranged as needed with prior notice.
Communication: Comfortable with help desk systems, chat, and scheduled calls. Clear written communication and structured updates are preferred.
Response Time: Responses during agreed working hours, can be agile if needed or priority incident requires it.
Payment Terms: Standard platform payment terms accepted.
Working Style: Able to work independently or as part of a team, with a focus on clear documentation, prioritization, and steady progress.