I have almost 4 years of experience in handling Live Chat and Email concerns and is also a part of the Customer Success team. Since we are handling an App-based product that is used by restaurants in the USA some concerns are about how a feature of the product works. Also includes requests to update them on our system and of course investigating and troubleshooting some users' accounts to resolve a ticket or an escalation so having good problem solving skills is a must.

Being attentive to detail is one of the key factors in my current work since we are inputting data in our system that is shown on our users' Application. So I believe I can use that skill to this position that I am applying to. I am also knowledgeable in using G Suite, Slack, Freshchat (Freshworks) and Intercom because these are some of the tools that we are using.

Work Terms

I can work for 20-30 hours per week including weekends. I am open to being full time if we both think that I am the right person for the job.
Currently I have Wednesdays and Thursdays OFF and my shift starts at 6AM to 3PM (PST), that's 10PM-7AM (PHT).

Accepting payments thru bank transfer, Paypal or GCash