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Skills

  • Calendar Management
  • Client Contact
  • Client Orientation
  • CRM
  • Customer Experience Management
  • Customer Retention
  • Customer Satisfaction
  • Customer Service Management
  • Help Desk
  • Hotel Booking
  • Management
  • Relationship Management
  • Salesforce
  • Scrum
  • Software Testing

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Services

  • Scrum Master |QA Tester|Customer

    $35/hr Starting at $35 Ongoing

    Dedicated Resource

    I’m a Certified Scrum Master and multilingual professional with over 12 years of experience in Agile environments, software testing, customer support, and digital project coordination. I’ve worked with...

    Client ContactClient OrientationCRMCustomer Experience ManagementCustomer Retention
  • Remote Airbnb Co-Host

    $15/hr Starting at $40 Ongoing

    Dedicated Resource

    I offer remote Airbnb co-hosting and listing assistance in Italian, English, Spanish  and German.With experience in multilingual customer care and hospitality support, I help hosts by: Managing guest...

    Calendar ManagementHelp DeskHotel BookingTravel BookingVirtual Assistants

About

From tech to energy work, I bring structure, presence, and care to every project.

I’m Elisa, a multilingual Agile professional and certified Naturopath, with over 12 years of experience in the tech world and a lifelong passion for holistic well-being.

As a Certified Scrum Master, Product Owner, and Agile Tester, I’ve worked with cross-functional teams on digital projects, product launches, and customer-centered workflows. I’m fluent in English, German, Spanish, and Italian, and I bring clarity, structure, and empathy to any project I join.

Alongside my tech background, I’ve spent the last decade supporting both people and animals through Bach Flowers (BFRP & BFRAP), Crystal Therapy, Reiki (Master), and Bioresonance. I also collaborate with dog trainers and animal wellness centers across Italy as a consultant and emotional translator.

This unique combination of technical precision and emotional sensitivity allows me to understand team dynamics, user experiences, and human behavior on a deeper level.

I’m passionate about creating smooth communication flows, removing blockers, and helping individuals or teams feel supported — whether I’m facilitating a Scrum sprint, testing a new app, or replying to a multilingual customer email.

I love nature, music, vintage cinema, and I’m deeply inspired by animals — especially dogs, who taught me how to listen before I speak.

Let’s connect and make something meaningful, together.

I’m Elisa, a multilingual Agile professional and certified Naturopath, with over 12 years of experience in the tech world and a lifelong passion for holistic well-being.

As a Certified Scrum Master, Product Owner, and Agile Tester, I’ve worked with cross-functional teams on digital projects, product launches, and customer-centered workflows. I’m fluent in English, German, Spanish, and Italian, and I bring clarity, structure, and empathy to any project I join.

Alongside my tech background, I’ve spent the last decade supporting both people and animals through Bach Flowers (BFRP & BFRAP), Crystal Therapy, Reiki (Master), and Bioresonance. I also collaborate with dog trainers and animal wellness centers across Italy as a consultant and emotional translator.

This unique combination of technical precision and emotional sensitivity allows me to understand team dynamics, user experiences, and human behavior on a deeper level.

I’m passionate about creating smooth communication flows, removing blockers, and helping individuals or teams feel supported — whether I’m facilitating a Scrum sprint, testing a new app, or replying to a multilingual customer email.

I love nature, music, vintage cinema, and I’m deeply inspired by animals — especially dogs, who taught me how to listen before I speak.

Let’s connect and make something meaningful, together.

Work Terms

Working hours: flexible across CET time zone, Monday to Friday. Occasional weekend support available upon request.

Preferred communication: via email, chat (Slack, Skype, or similar), or video call. I value clarity, respect, and consistency.

Payment terms: via Guru’s SafePay or milestone-based agreements. I’m open to hourly, fixed price, or recurring contracts.

Let’s discuss your project needs and find the best way to collaborate effectively.
Working hours: flexible across CET time zone, Monday to Friday. Occasional weekend support available upon request.

Preferred communication: via email, chat (Slack, Skype, or similar), or video call. I value clarity, respect, and consistency.

Payment terms: via Guru’s SafePay or milestone-based agreements. I’m open to hourly, fixed price, or recurring contracts.

Let’s discuss your project needs and find the best way to collaborate effectively.

Working hours: flexible across CET time zone, Monday to Friday. Occasional weekend support available upon request.

Preferred communication: via mail, chat (Slack, Skype, or similar), or video call. I value clarity, respect, and consistency.

Payment terms: via Guru’s SafePay or milestone-based agreements. I’m open to hourly, fixed price, or recurring contracts.

Let’s discuss your project needs and find the best way to collaborate effectively.

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