I am an experienced administrative and executive support professional with a strong background in team leadership, people operations, and business support. Over the past several years, I have progressed from customer support and back-office roles into management positions, gaining a deep understanding of daily operations, process organization, and executive-level coordination.

My experience includes managing and supporting teams of up to 20 people, handling scheduling, reporting, documentation, quality control, and performance monitoring, as well as coordinating closely with senior management. I have worked in fast-paced, service-driven environments where accuracy, time management, and clear communication were essential.

In addition to operational and team management roles, I have led recruitment, onboarding, and training processes, designed structured onboarding frameworks, and supported HR and compliance-related documentation. As a Business Development Manager, I contributed to organizational structuring, workforce planning, policy implementation, and executive reporting, working directly with senior leadership and the CEO.

I bring advanced administrative skills, strong analytical thinking, and a people-focused approach to executive and virtual assistance. I am highly organized, reliable, and comfortable handling confidential information. I work efficiently with tools such as MS Office, collaboration platforms, CRM and help desk systems, and HR databases, and I adapt quickly to new systems and workflows.

What defines my work is professionalism, accountability, and the ability to manage priorities independently while ensuring smooth day-to-day operations for the people and teams I support.