General Availability - We are available via phone, and IM standard business hours EST. Email has 24/7 availability with all responses within 1 business day. Direct Live Chat is available through our website. We prefer IM and email communication for small or non critical matters and phone calls for important meetings.Ethics/Guarantee - We guarantee the delivery of working software that satisfies the requirements of the original statement of work (SOW). We also recognize that projects evolve over time and new requirements are often needed. Both parties can discuss modification of the SOW to deliver what is needed as the project evolves.We have a successful track record of delivering multiple projects for multiple clients simultatenously and can assure you your project will be given the devotion and level of effort it deserves.Payment - We prefer using the Guru Escrow services especially for first time engagements.