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Skills

  • Lead Generation
  • Research
  • Transcription
  • Analytics
  • BPO
  • Call Center
  • Call Center Management
  • Coaching
  • Competition Research
  • Competitive Pricing
  • Content Moderation
  • Content Writing
  • Coupon Design
  • Data Analysis
  • Data Entry

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Services

  • Data Entry & Online Research

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    Overview: Need someone who’s fast and accurate with data? That’s me.  I’ve handled everything from government-level research at LegiStorm to e-commerce, fintech, and lead generation projects for Demandbase,...

    AnalyticsBPOCall CenterCall Center ManagementCoaching

About

12+ Yrs Top Rated | Data Entry, Content Moderation

Need a reliable, experienced, and proactive professional to moderate sensitive content, enforce community guidelines, or build clean and verified data sets?

I’ve helped global platforms like Whisper, Tinder, Yubo, Byte, OpenWeb, and LegiStorm stay safe, accurate, and compliant with zero supervision needed and fast, high-quality results delivered every time.

I’ve also led top-performing teams at TaskUs, optimizing processes from scratch, improving KPIs, and training agents and QAs in moderation, data entry, and customer support.

What I Bring to Your Project:
Content Moderation, Trust & Safety & Community Management
• Platforms: Whisper, Tinder, Yubo, Byte, OpenWeb, OlympTrade, Dragonchain, AmaZix
• Expert in moderating live streams, videos, images, text, and profiles
• Handled child safety, grooming, doxing, self-harm, nudity, spam, and harassment
• Real-time flagging, documentation, and policy enforcement
• Escalation handling and safety report writing
• Top Team Lead at Whisper (rotating shifts – day, mid, night)
• Community Management/Cummunity Support and KYC verification for OlympTrade, Dragonchain, and AmaZix

Data Entry & Online Research
• Legislative researcher at LegiStorm (U.S. government platform)
• Built data processes for Touch of Modern from scratch
• Top performer at Demandbase (suggested process that doubled output)
• Quality-focused analyst at FuturePay (optimized team structure for better accuracy)
• Managed UK/US research teams at Savings.com/Savoo
• Advanced Google Sheets/Excel organization, lead gen, and verification

Leadership & Team Success (TaskUs)
• Progressed from specialist → QA → Team Lead & Trainer
• Art of Coaching certified
• Built QA systems, trained agents, handled performance reviews
• Delivered consistent KPI wins and high ESAT scores across campaigns
• Managed rotating shifts, live dashboards, and escalations

Client Testimonials:
"Felicisimo was arguably the best contractor I've worked with on Upwork."
"We chose him from 12 freelancers — his skills, speed, and professionalism stood out."
"He helped us with moderation and had the right experience, availability, and attitude."
"Diligent, communicative, and helpful — highly recommend working with him."

Key Achievements:
✔ Top Team Lead – Whisper (Content Moderation)
✔ Doubled Output – Demandbase (Research Process Optimization)
✔ Built Team & Process from Scratch – Touch of Modern
✔ Top Performer – FuturePay, Demandbase, Savings.com, Savoo
✔ Trusted Researcher – LegiStorm (Government Accuracy Standards)
✔ Top Rated on Upwork Since 2018 – 100% Job Success

Tools & Tech:
Google Sheets • Excel • Zendesk • HubSpot • Slack • Internal Mod Tools • Telegram • Reddit • Facebook • LinkedIn
Typing Speed: 80+ WPM | Accuracy: 99%

Fluent In:
English & Filipino | Available for full-time, part-time, or shifting schedules including graveyard.

Let’s Work Together:
If you're looking for someone who can lead, deliver, and protect your platform.

Work Terms

Available for full-time, part-time, or shifting schedules including graveyard.

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