Customer Support Specialist

Hi, I’m Glory — a customer support and operations professional who genuinely believes that good service is about making people feel heard, not just answering their questions.

Over the past few years, I’ve worked across customer support, customer success, recruitment, and administrative roles. My experience has involved communicating with clients, managing enquiries and complaints, following up on issues, maintaining accurate records, coordinating with teams, and making sure customers receive the support they need. I’ve also worked with tools such as HubSpot, Freshdesk, Zoho CRM, Slack, Microsoft Teams, Trello, ClickUp, and Google Workspace.

What matters most to me is ownership. When someone brings a problem to me, I don't like simply passing it along and forgetting about it. I want to understand what happened, find the right solution, follow up, and make sure the person feels supported throughout the process. I’m naturally curious, organised, patient, and always looking for small ways to make a process easier or a customer’s experience better.

One thing people may not immediately see on my CV is that I genuinely enjoy learning. I’ve intentionally explored different digital tools and support systems because I believe being adaptable is just as important as knowing what you already know. I’m comfortable saying, “I don't know yet,” and then figuring it out.

Outside work, I enjoy learning new things, discovering practical ways to improve myself, and spending time with family and friends. I also enjoy food and entrepreneurship, which has given me an appreciation for what it takes to build something and keep customers coming back.

If you’re looking for someone who will complete assigned tasks, I may not be your person. But if you want someone who will care about your customers, take ownership of their work, communicate clearly, and genuinely want to make things better, I’d love to work with you.

Work Terms

I am available for approximately 5 hours per day, Monday to Friday, with working hours that can be mutually agreed upon based on the client’s needs. Payment terms can be agreed upon before the project begins, with weekly or monthly payments depending on the project scope and duration. For communication, I prefer WhatsApp for informal or quick updates, email for formal communication and important documentation, and Zoom or Google Meet for meetings or discussions.