Amazon Specialist | €700K Reimbursements | Excel Macros & AI Automation
I am a highly experienced E-commerce & Operations Specialist with over 7 years of expertise helping brands grow across Amazon, eBay, Walmart, and Shopify. My background covers everything from Amazon PPC optimization, account health management, reimbursements & Safe-T claims, logistics, and customer support automation to content creation, SOP building, and process improvement.
Over the years, I’ve successfully:
Recovered more than €700K in Amazon reimbursements through Safe-T claims, A-to-Z appeals, and FBA error audits.
Managed and scaled 38+ brands across different niches, including electronics, health & wellness, apparel, and refurbished products.
Built Excel dashboards and macros integrated with AI workflows to automate the handling of thousands of SKUs, saving time and reducing manual errors.
Created SOPs, tracking systems, and reporting dashboards to streamline claims, returns, and account operations.
Coordinated with global teams, vendors, and warehouses to keep accounts healthy and profitable.
I also bring strong customer service and operations leadership experience, having worked with multinational companies to handle escalations, improve account performance, and deliver outstanding client satisfaction. Alongside e-commerce, I’ve provided support with CRM tools (Zendesk, Salesforce, Gorgias, Intercom, RingCentral, etc.), automation platforms like Zapier & Google Cloud, and projects like Inventory automation and AI search visibility strategies.
My approach is detail-oriented, proactive, and results-driven. Whether it’s safeguarding your account health, scaling ads profitably, optimizing listings, recovering reimbursements, or automating bulk SKU operations with AI and Excel macros, I make sure every project is handled with accuracy and professionalism.
If you’re looking for someone reliable who can treat your business like their own and deliver measurable results, I’d be glad to collaborate.
Work Terms
I am flexible with time zone management and can adjust my working hours to align with your business needs. Clear communication and timely updates are my priority to ensure smooth collaboration and on-time delivery.